COFFE EXCHANGE and its affiliates (hereinafter, "COFFE EXCHANGE", "we", "us" or "our") are committed to protect and respect your privacy.
COFFE EXCHANGE is managed by COFFE MANAGEMENT LP, Company number NL000697, a Northern Ireland Company, with the registered office located at Suite 5, 21 Botanic Avenue, Belfast, Northern Ireland, BT7 1JJ.
COFFE EXCHANGE affiliates: subsidiaries, parent companies, and companies under common control.
Personal Information (personal data): any information which identifies you personally or which may help us to identify you (e.g. your name, address, e-mail address, trades etc.).
Data subject: an identified or identifiable person (our User).
Data controller: a company which determines purposes and means of personal data processing.
Data processor: a company which processes personal data on behalf and upon instructions of the Data controller.
Personal data processing: any operation or set of operations performed on personal data (e.g., collection, storage, use, disclosure erasure).
Other terms, not defined above, have the meanings as defined in the applicable data protection legislation.
the kinds of Personal Information which COFFE EXCHANGE may collect about its users, the reasons for collecting this information, how it may be used and for how long COFFE EXCHANGE will keep it;
disclosure of Personal Information to third parties;
information on international data transfer;
user’s ability to access, correct, update, restrict use, ask COFFE EXCHANGE to transfer and/or delete his/her Personal Information;
the use of user’s Personal Information by COFFE EXCHANGE;
the security measures that COFFE EXCHANGE has to prevent the loss, misuse, or alteration of Personal Information under control of COFFE EXCHANGE, and the rights of the users to lodge a complaint.
COFFE EXCHANGE may collect user’s Personal Information when he/she uses COFFE EXCHANGE and open an Account to use the Platform of COFFE EXCHANGE or perform any Transactions on the Platform. This is defined as collection for the purpose of provision of service(s) of COFFE EXCHANGE.
Please note that if the user refuses to share his/her Personal Information for this purpose COFFE EXCHANGE can limit the services to the user.
The types of Personal Information which COFFE EXCHANGE collects may include:
the name of the user;
user’s photographic identification;
details from user’s ID documents (such as driver license, passport), number of the document, date of issue and expiration, photographic identification, address etc.;
user’s phone number;
user’s email address;
user’s IP address, Browser and Operating System information, geolocation details;
user’s banking details including account numbers and payment card data;
user’s date of birth;
user’s employment details;
your trades, transactions and information on sources of user’s funds.
COFFE EXCHANGE will process user’s Personal Information only for the purpose(s) of providing the service(s) that user asks COFFE EXCHANGE to provide, to satisfy the legal obligations stemming from regulatory obligations that arise from providing the service(s) and legitimate interest of COFFE EXCHANGE.
Based on legal obligations of COFFE EXCHANGE and legitimate interest COFFE EXCHANGE may request other documents for identity verification of user and the sources of his/her funds confirmation for the purposes of money laundering and fraud prevention.
COFFE EXCHANGE may use user’s Personal Information for the following purposes:
to allow user to open and operate an Account on the Platform;
to enable user to complete the Transactions on the Platform;
to reply to user’s queries if he/she contacts COFFE EXCHANGE;
to analyse the use of Site of COFFE EXCHANGE;
as required for regulatory purposes such as Tax, prevention of Money Laundering, prevention of Fraud, adherence to Company statistical reporting obligations etc.;
to provide user with information about the products and promotions that may be of interest to user, from COFFE EXCHANGE and third parties, if user has specifically agreed to receive such information;
for market research e.g. surveying Users' needs and opinions on issues, such as performance of COFFE EXCHANGE and etc. Unless consented, user’s data for this purpose would be anonymised.
Please note that services of COFFE EXCHANGE are exclusively offered to individuals at least 18 years old.
COFFE EXCHANGE does not process any Personal Information of children under this age.
COFFE EXCHANGE may collect the information about user’s computer, including where available user’s IP address, operating system and browser type, for system administration and to report aggregate information to advertisers.
This is statistical data about users' browsing actions and patterns. This information will not be used to identify any individual.
COFFE EXCHANGE uses a browser feature known as a "cookie", which assigns a unique identification to user’s computer. Cookies are typically stored on computer's hard drive of user.
The information collected from cookies is used by COFFE EXCHANGE to evaluate the effectiveness of Site of COFFE EXCHANGE, analyse trends, and administer the Platform.
The information collected from cookies allows COFFE EXCHANGE to determine what pages of Site of COFFE EXCHANGE are the most visited. The difficulties of visitors of COFFE EXCHANGE may experience in accessing the Site. With this knowledge, COFFE EXCHANGE can improve the quality of the Platform by recognising and delivering more of the most desired features and information, as well as by resolving the access difficulties.
COFFE EXCHANGE uses the services of third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of user’s computer and will receive information that COFFE EXCHANGE selects that will educate COFFE EXCHANGE about how visitors navigate around the site, what products are browsed, and general Transaction information.
The service provider(s) of COFFE EXCHANGE analyses this information and provides COFFE EXCHANGE with aggregate reports. The information and analysis provided by the service provider(s) will be used to assist COFFE EXCHANGE in better understanding of visitors' interests in the Site of COFFE EXCHANGE and how to better serve those interests.
The information collected by service provider(s) of COFFE EXCHANGE may be linked to and combined with information that COFFE EXCHANGE collects about the users while they are using the Platform.
Service provider(s) is/are contractually restricted from using the information they receive from Site COFFE EXCHANGE other than to assist us.
The company will keep records of all transfers of Personal Information to third parties and this information, if it is possible, can be provided to user.
COFFE EXCHANGE may make available the Personal Information that the user provides to us for the
limited purpose indicated for and during the provision of the service that the user would have
requested in particular to:
affiliates, agents and representatives of COFFE EXCHANGE;
payment service providers and financial institutions;
customer communications platforms;
contractors of COFFE EXCHANGE providing software for identity verification purposes;
contractors of COFFE EXCHANGE providing us information on sanctions lists from the publicly accessible sources.
COFFE EXCHANGE may also share Users’ Personal Information with financial institutions, insurance companies or other companies in the case of a merger, divestiture, or other corporate re-organisation and notify the user of such sharing of user’s information to be able to exercise any of user’s rights where applicable.
COFFE EXCHANGE may also share Users' Personal Information with the law enforcement or regulatory agencies, as may be required by the law. In certain cases, COFFE EXCHANGE may not be able to inform the user of such sharing of data due to the legal restrictions.
Any third party which receives or has access to Personal Information shall be required by COFFE EXCHANGE to protect such Personal Information and to use it only to carry out the services they are performing for users or for COFFE EXCHANGE, unless otherwise required or permitted by law. Such a third party, except for regulatory authorities, would be contractually bound to adhere to the same security and confidentiality policies as COFFE EXCHANGE and assume the same responsibilities as COFFE EXCHANGE.
The legitimate exercise of any of user’s rights with COFFE EXCHANGE will also be notified to be applied by any third parties having been given access to your Personal Information.
Contractors and affiliates of COFFE EXCHANGE are situated at different locations and countries and COFFE EXCHANGE sometimes needs to transfer user’s personal data to third countries to provide our services to the users.
COFFE EXCHANGE strives to ensure adequate level of user’s personal data protection wherever our contractor is located.
COFFE EXCHANGE may transfer user’s Personal Information only in the following cases:
if the country where COFFE EXCHANGE transfers user’s Personal Information provides the adequate level of personal data protection;
if COFFE EXCHANGE takes appropriate safeguards to ensure that user’s rights as data subject are protected;
if any derogations for specific situations apply (for instance, if is such transfer is necessary for the establishment, exercise or defence of legal claims or for important reason of public interest).
User has the right to access user’s Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to COFFE EXCHANGE or where it is possible, user can do these actions in user’s account profile page by him/herself.
Upon user’s written request at support service of COFFE EXCHANGE, COFFE EXCHANGE will inform the user of the Personal Information relating to him/her that COFFE EXCHANGE holds and the use and general disclosure of user’s Personal Information.
COFFE EXCHANGE will also give the user a copy of the Personal Information that COFFE EXCHANGE has retained. There may be a minimal charge for providing the user the additional copies of user’s Personal Information to cover the administrative costs.
The user may also request the deletion or destruction of both the Account and Personal Information by sending an email to the support service of COFFE EXCHANGE. COFFE EXCHANGE will action user’s request immediately, except, if this is not consistent with its legal and regulatory obligations.
The user may also ask COFFE EXCHANGE to transfer his/her Personal Information to another controller of his/her choice.
To ensure the confidentiality, integrity and availability of user’s information, COFFE EXCHANGE may request the user to confirm his/her identity by providing the identification documentation and/or other methods prior to assisting the user in exercising any of his/her rights.
If the user refuses to prove his/her identity, COFFE EXCHANGE may decline to take actions in respect of user’s data, save restricting processing, until COFFE EXCHANGE can ensure that such actions are the true wish of the data subject.
In the carrying out of our services COFFE EXCHANGE may use the automated processing and profiling to reduce the risks of fraud, money laundering and abuse of services of COFFE EXCHANGE. Through this automated processing, COFFE EXCHANGE carries out an analysis of user’s identification, transactional and behavioural patterns.
COFFE EXCHANGE may not able to provide the user with some or all our services if the user does not wish this automated processing to be carried out. If the user feels that this processing might be detrimental to him/her, the user may contact the support service of COFFE EXCHANGE, and COFFE EXCHANGE will review this application.
COFFE EXCHANGE has implemented technical and organisational security measures to ensure the confidentiality, integrity and accountability of user’s Personal Information and to protect user’s Personal Information from loss, misuse, alteration or destruction.
Such measures include:
the encryption of personal data;
the access control;
the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services of COFFE EXCHANGE;
the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.
Only authorised personnel of COFFE EXCHANGE has access to user’s Personal Information, and these personnel are required to treat the information as confidential.
Where the user has consented to, or COFFE EXCHANGE is obliged to pass on Personal Information to third parties to provide the user with a requested service or in the carrying out of a regulatory or legal obligation, COFFE EXCHANGE will request that the same levels of technical and organisational security measure be applied through the contractual arrangements, where possible.
COFFE EXCHANGE conducts testing, assessment and evaluation of our technical and organisational measures effectiveness on a regular basis. Technical and organisational security measures will, from time to time, be reviewed in line with the legal and technical developments.
In the event of a personal data breach or the failure of the measures of protection of such information COFFE EXCHANGE will immediately notify the user without undue delay.
If COFFE EXCHANGE considers that user’s rights may be affected by any such changes, COFFE EXCHANGE will request the user to confirm his/her consideration and acceptance prior to continue our relationship with the user.
Please be notified that COFFE EXCHANGE is not in any partnership with entities who represent themselves as customer support agents, providing customer support services via phone and/or social media and promise to help to solve user’s issues for money.
Remember - customer support is provided only via the COFFE EXCHANGE website and is always provided free of charge.
If the user discovered what he/she believes is a fraud, phishing, or scam which impersonates COFFE EXCHANGE he/she can email COFFE EXCHANGE at support service.
COFFE EXCHANGE does not control those third party sites or any of the content contained therein and the user agrees that COFFE EXCHANGE is in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or any problems related to or arising from those sites.
COFFE EXCHANGE encourages the user to review all policies, rules, terms and regulations, including the privacy policies, of each site that he/she visits.
User’s information is held on the servers of COFFE EXCHANGE located within the Europe. Access to this information is provided to employees of COFFE EXCHANGE whose office may also be outside of the Europe but who adhere to the same principles of data security and processes as those within the Northern Ireland and United Kingdom where COFFE EXCHANGE is registered.
User’s payment method information that he/she may use to effect or receive payments from COFFE EXCHANGE are passed on to a third-party payment processor(s) with which COFFE EXCHANGE has a contractual agreement to safeguard the user’s rights. Unless the user creates an account with COFFE EXCHANGE and conduct transactions, COFFE EXCHANGE does not retain user’s payment method information.
In accordance with the record keeping activities for Anti-Money Laundering, Tax and Company legal obligations and considering the period during which the user may bring the legal claims against COFFE EXCHANGE under the law of Northern Ireland and United Kingdom, COFFE EXCHANGE will retain the Personal Information for a period of six years after the User closes his or her Account and terminates legal relationships with COFFE EXCHANGE for six years from the end of the tax period in which the User conducts his or her last transaction.
Data stored for regulatory purposes will be protected from the unnecessary processing and will be held only for the purpose of being able to provide information or access to relevant authorities.
Once COFFE EXCHANGE does not have any obligation to providing the user with a service he/she requested, nor an obligation to hold the Personal Information for regulatory or legal purpose, COFFE EXCHANGE will anonymise or dispose of user’s Personal Information in line with acceptable industry and security standards so that this cannot be subsequently retrieved and associated to user.
Where COFFE EXCHANGE cannot directly remove such records, such as archived backups, COFFE EXCHANGE will retain a log of which Personal Information should be removed if ever the backup data is restored.
COFFE EXCHANGE will ask the for user’s consent on registration or post-registration, by the providing him/her the ability to check the marketing preferences check boxes located within the user’s account profile page to allow us to contact the user or use user’s Personal Information for marketing purposes.
COFFE EXCHANGE may also notify the existing Users on our own products or services similar to those COFFE EXCHANGE has already provided based on our legitimate interest.
User has the right to retract the consent for COFFE EXCHANGE to process user’s Personal Information for marketing purposes.
User can exercise his/her right to prevent such processing by unchecking marketing preferences check boxes on his/her account profile or by contacting COFFE EXCHANGE at any time on support service.
COFFE EXCHANGE policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of COFFE EXCHANGE.